Create a truly AWESOME customer service experience

eStreamDesk includes a host of features that'll have your customers singing with delirious joy at your unrivalled service.

Custom Automation

Intuitive workflow rules engine gives you the ability to automate support ticket escalation, email notifications and more

Cloud Based

Work from anywhere, whether you are at your desk, on the road, or working from home. You can even access eStreamDesk from your phone or tablet. eStreamDesk is a hosted service. You don't need to worry about installing it, hosting it or hiring an IT guy to get it working.

Easy as Email

eStreamDesk is like email on steroids. All incoming e-mails are automatically converted to tickets and assigned according to the rules you define. You have complete control over how each email is monitored, prioritised and answered. Support agents can use email to send, receive, and update support tickets.

Facebook Integration

eStreamDesk integrates directly with Facebook. Each Facebook post and message becomes a support ticket. Never miss updating your Facebook business page again.

Twitter Integration

eStreamDesk integrates directly with Twitter. Each and every tweet becomes a support ticket. Another quick and easy way to communicate with your raving fans.

Self-Service Support

Save time on answering the same questions over and over again. Create a highly targeted, information rich knowledge base. Upload and sort articles into categories. Automatic article suggestions allow customers to find the crucial information they need quickly. Open categories and empower your community to share ideas and provide feedback about how your service or product can be improved.

Customizable and Rebrandable

eStreamDesk comes in many colors and themes that will match the look of your website. Or you have the choice to fully customize the look and feel of the helpdesk to suit your brand, logo and look.

Google Docs Integration

All supported ticket attachments can be opened directly from your Google Docs account.

Helpful eStreamDesk Analytics

See in a glance the effectiveness of customer support with daily reports and other important statistics.

Google Apps integration

You can access your eStreamDesk account directly from your Google Apps

Full SSL Encryption

EstreamDesk is safe and secure with the option of full SSL encryption. Full audit log available for administrators.

Google Analytics integration

Plug your Google analytics straight into the helpdesk ans enable visitor tracking and analytics via Google Analytics.

Custom Localization

eStreamDesk is available in more than 15 languages and all time zones.

Start my free trial